Website Terms & Conditions

Effective Date: February 2025

These terms and conditions (“Terms”) apply to your use of the website at www.outwoodstimber.co.uk (the “Website”) operated by Outwoods Timber Limited, a company registered in the United Kingdom with registered office at 22-28 Westfield Rd, Hinckley, LE10 0QW. By accessing or using this Website, you agree to be bound by these Terms. Please read them carefully before using the Website.

1. Definitions

In these Terms, the following terms shall have the meanings set out below:

“We”, “Our”, or “Outwoods Timber” refers to Outwoods Timber Limited.
“You” or “Your” refers to the user or visitor of the Website.
“Services” refers to any services provided by Outwoods Timber, including the sale of timber and related products.

2. Use of the Website

By using this Website, you agree to:

Use the Website for lawful purposes only.
Not use the Website to transmit any unlawful, harmful, or obscene material.
Not engage in any activity that could damage, disable, or impair the Website or interfere with another user’s use of the Website.

We reserve the right to suspend or terminate access to the Website if we believe you are in breach of these Terms.

3. Product Information and Availability

We aim to provide accurate and up-to-date information about the products we offer. However, we cannot guarantee that all product descriptions, images, or specifications are completely accurate or error-free. Product availability may change and we cannot guarantee stock levels.

All products offered on the Website are subject to availability, and we reserve the right to discontinue or modify any product without prior notice.

4. Orders and Contracts

When you place an order on the Website, you are making an offer to purchase the products or services. We will confirm receipt of your order, but a binding contract is not created until we dispatch the products to you. The contract between us will be governed by these Terms.

We reserve the right to cancel any order before dispatch for reasons such as product unavailability or an error in the pricing or description of the product.

5. Pricing and Payment

All prices listed on the Website are in GBP (£) and are inclusive of VAT unless stated otherwise. Delivery charges may apply and will be added to the total cost at the checkout.

We accept payments by debit/credit card and other payment methods as available on the Website. Payments will be processed securely by third-party payment providers.

6. Delivery

We offer delivery services for products purchased on the Website. Delivery charges and timescales will be displayed at the checkout. Free local delivery may be available for qualifying orders within 10 miles of our Hinckley showroom.

We will make every effort to deliver products within the estimated time frame, but delays may occur due to circumstances beyond our control. You will be notified of any significant delay.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with a product, you may be entitled to return it in accordance with our returns policy. Please refer to our Returns Policy for detailed information on how to return products.

Refunds will be processed once we have received and inspected the returned items. The refund will be issued to the original payment method.

8. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is owned by or licensed to Outwoods Timber and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.

9. Limitation of Liability

Outwoods Timber makes every effort to ensure the accuracy and quality of the information provided on the Website. However, we do not guarantee that the Website will be free of errors or viruses.

To the fullest extent permitted by law, we shall not be liable for any loss, damage, or injury arising from your use of the Website or the products purchased through it, including but not limited to any indirect, consequential, or punitive damages.

10. Privacy and Data Protection

Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review these Terms regularly to stay informed about any changes.